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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      Aug 13, 2012

      what a mess

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      it's better than being unemployed

      Cons

      - Title downgrades/pay freeze/bonus cut - Redneck - Disorganized, bi-polar management - Bullying tactics - Exec staff can't use the restroom without CEO's permission - Religious nonsense forced down your throat - Morale is low - Everyone from Savvis merger is a VP or SVP - top heavy joke - Left-over Qwest managment is another big joke - all the awesome VPs took the money and ran last year - Exec staff appears to be oblivious to how miserable the employees have become - probably more of a case of they just don't care - Getting anything done, is a constant tug of war

      1.0
      Mar 12, 2012

      The fear of coming to work each day and being fired. That sums it up.

      Inside sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits because of CWA Union (Could change in September 2012 when CenturyLink renegotiates with CWA. Expecting many benefits to disappear. Pension more than likely to be gone as well as paying college tuition regardless of the major or class you take. Health benefits will likely increase in price as well. No working on weekends. Location in the heart of Salt Lake City is nice.

      Cons

      Hard core sales objectives. Hit 90% every month or your out the door. The strictest attendance policy I've ever seen. 5 tardies within a year and your canned. Also taking a day off doesn't exist unless you have paid time off and also there is availability to take day off. Constant rumors of possible shutdown of Salt Lake location. No clear idea where the company is heading or what the company vision is. As more and more people use cell phones, land line usage continues to drop. This could be the very reason why CenturyLink doesn't make it long term. Long term future is bleak. Management suggests that selling is more important than customer service. Customers are treated the same way the employees are. Employees dodge spending too much time with customers to resolve their problem because of the constant worry of hitting sales objectives.

      2.0
      Feb 3, 2026

      Good place to become redundant

      Lead engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent bonus for engineers. Some decent people. OK benefits, but not competitive.

      Cons

      No salary increases. Lack of trust and a culture of excessive scrutiny and micro management. Spend more time reporting on time utilisation to various entities than actual work. Appraisal process is classed as continuous assessment and is too intrusive. Training by TEMU. Lots of opportunity for redundancy.

      avatar
      Lumen Response
      4mo
      Thank you for sharing your feedback with us. We value your input. We're sorry to hear about your experience at Lumen. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. One of our core principles is "Trust" which means we are always trying to be vulnerable, promote authenticity, and empower others to fully demonstrate trust. We're glad to hear that you value our benefits, bonuses, and people. Thank you again for your feedback, and thank you for your hard work!
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      ReviewsLumen reviews

      Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.