Pros
Benefits because of CWA Union (Could change in September 2012 when CenturyLink renegotiates with CWA. Expecting many benefits to disappear. Pension more than likely to be gone as well as paying college tuition regardless of the major or class you take. Health benefits will likely increase in price as well. No working on weekends. Location in the heart of Salt Lake City is nice.
Cons
Hard core sales objectives. Hit 90% every month or your out the door. The strictest attendance policy I've ever seen. 5 tardies within a year and your canned. Also taking a day off doesn't exist unless you have paid time off and also there is availability to take day off. Constant rumors of possible shutdown of Salt Lake location. No clear idea where the company is heading or what the company vision is. As more and more people use cell phones, land line usage continues to drop. This could be the very reason why CenturyLink doesn't make it long term. Long term future is bleak. Management suggests that selling is more important than customer service. Customers are treated the same way the employees are. Employees dodge spending too much time with customers to resolve their problem because of the constant worry of hitting sales objectives.
