Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 672 reviews)); "Good Work Life Balance and WFH" ((in 616 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 142 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "Poor upper management and stressful" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

Compare reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

May 6, 2023

Get in and get out

Customer success advocate

Recommend

CEO approval

Business Outlook

Pros

- Great exposure to the overall technology landscape - New Leadership is improving the culture - Tons of free resources to help you prep for countless certs. (CompTIA, Cisco, PMP, etc...) - Will also pay for your MBA

Cons

- Individual contributors are held to unrealistic expectations. - KPI overload. There were over 12 KPI's we were held to before I left - You will not get a raise unless you go to COE - Systems and processes are a mess - The divestitures cost Lumen their key differentiator, the size of their network compared to competitors. - From a product front, Lumen always seems to be one step behind - New installs are seldom on-time or billed correctly. Yes, it will take a month to correct

Lumen Response

3y

Thank you for taking the time to leave us a review. We are glad to see you recommend working for Lumen to others and are as excited as we are about the leadership changes and culture updates. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

3.0

Jun 1, 2024

Hr manager

Recommend

CEO approval

Business Outlook

Pros

Everything is contingent on your manager. If your manager is great you’ll be happy. They can give you new projects and you can learn a lot. I was lucky that was the case for me. Flex Time off and flex Friday was good.

Cons

The company is going down the drain so I advise everyone to get a new job. They will always lay off their best employees which leaves the company with mediocre talent all competing against each other. Not healthy for anyone. Constant lay offs while hiring executives for a fortune. Kate seems to just wants to hang out with her Microsoft friends. Instead the layoffs are devastating people’s lives, specially as they offer an insulting severance as a way to avoid bad PR. Good company is you want to wake up everyday and worry if have a job or not.

2.0

Aug 14, 2023

Toxic HR Environment

Human resources

Recommend

CEO approval

Business Outlook

Pros

They pay well and the work is exciting. The company is desperately trying to turn around so there is adrenaline pumping all the time.

Cons

HR is controlled by what has been called the 'mean girl network'! There are several deceitful and manipulative senior leaders in HR that will do anything to protect themselves. These senior HR leaders created a completely toxic HR environment that spread into the business. They covered for senior business leaders' lying and helped hide their poor performance. If they did/had done their job the company would be in better shape.

Viewing 7 - 9 of 7,767 Reviews

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