Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 672 reviews)); "Good Work Life Balance and WFH" ((in 616 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 442 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 142 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "Poor upper management and stressful" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

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3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jan 3, 2009

Company with opportunity, but too slow and greedy to react and invest in the future.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Relatively good pay, and opportunity to progress in the company

Cons

Slow moving, unprogressive. Getting anything new done is like moving an ocean liner with a tricycle

2.0

Dec 28, 2008

Embarq squandered opportunity.

Group manager

Recommend

CEO approval

Business Outlook

Pros

The best reason to work for Embarq is living in the Kansas City metropolitan area. The people there are fair and decent. The company is populated with decent, honest people. Unfortunately, the world changed and left the company's leadership and culture ill-prepared to deal with a more competitive world. The internal culture is one of midwestern values where there is very little back-stabbing or ruthlessness.

Cons

The company is failing. There is a glut of mediocre talent at Director levels of management that rose in previous boom times. Most of them would not warrant those same positions today. The company is mired in its methods and thinking. It makes well-intentioned but unsuccessful efforts to refresh its thinking.

2.0

Nov 29, 2008

Embarq is not a place to grow your career

Account manager

Recommend

CEO approval

Business Outlook

Pros

The career opportunities are very open within IT. Like any other company within corporate America, the spoils go to the one that shows and proves. Embarq is no different. If you are a person that can execute you will do well.

Cons

The leadership is the same leadership as Sprint, which means it is awful. Embarq is in the middle of being brought by Century Tel. Meaning Embarq will be downsizing substancially very soon, which is unfortunate. Employee morale is also at an all time low. People dont know if they will have a job tomorrow or not. It is a depressing place to work.

Viewing 7762 - 7764 of 7,766 Reviews

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Jobs at Lumen

Account Manager Senior - Inside Public Sector

Cybersecurity Assurance Analyst (Audit)

Senior Lead IT Engineer

Senior Director- Chief of Staff

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company with opportunity, but too slow and greedy to react and invest in the future.

Embarq squandered opportunity.

Embarq is not a place to grow your career

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