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      Lumen

      Engaged Employer

      Lumen reviews

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      3.4

      58% would recommend to a friend

      (7,767 total reviews)
      avatar

      Kate Johnson

      72% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Mar 19, 2009

      A steady company hindered by counterproduct management.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      CenturyTel is primarily a rural local exchange carrier that is in well into the process of diversifying its product & service offerings. Generally speaking, it has a good reputation with its customers. Because most of its business is in rural areas, it faces few viable competitors.

      Cons

      CenturyTel is headquartered in Monroe, LA, & most of its senior management is located there. The atmosphere is highly parochial, political, and even toxic, with advancement often depending upon who you know. Regional managers face a distinct career disadvantage since their corporate counterparts are better positioned to take credit for the successes and assign blame for the failures of regional projects.

      4.0
      Mar 9, 2009

      Embarq still may be a good place to work.

      Technology architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Embarq has tried to provide a good working environment with good benefits. There are, of course, exceptions, however Embarq strives to maintain a high level of flexibility for its associates. Our benefits, while not the best, are very competitive and are often superior to other companies in the same industry and the local job market (Greater Kansas City area).

      Cons

      Opportunites for advancement are very rare. It is not unusual for an ambitious and capable assoiciate to spend several years in the same position. I believe our leadership has missed a few opportunities to streamline and improve our internal processes as a means for cutting costs (as opposed to layoffs alone).

      4.0
      Mar 2, 2009

      Embarq Project Manager Review

      Implementation manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very flexible employer with a great work-life balance. I have never had an issue with using my vacation time or sick days. They also allow (most) employees the opportunity to work from home which is great. Several co-workers have shortened work week, or work part time. As a salaried employee they are very flexible when you need to leave work for a doctor's appt. or child's school event. The company has a good system set up for recognition of employees. Overall most people value hard work and recognize efforts of employees who do a good job.

      Cons

      Some groups can be quite political and gossipy. Benefits were recently decreased but overall they are decent. There are still some employees who are lazy.

      Viewing 7759 - 7761 of 7,767 Reviews
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      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.