Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 662 reviews)); "Good Work Life Balance and WFH" ((in 599 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 460 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 155 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Skip to content Skip to footer

Notifications

Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Oct 21, 2012

Good company in general

Retail sales representative

Recommend

CEO approval

Business Outlook

Pros

Good pay, very good benefits

Cons

Almost impossible to move up, unless you have the longest time in title

5.0

Oct 3, 2012

Teir 2 Tech with New Product Support (Prism)

Teir ii tech

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, great pay, EVEN BETTER PAY on holidays. Benefits are great - if and when you get full-time. Lots of room for promotion.

Cons

It's a call center - so the same as any other place. Grumpy customers, process flow isn't always updated. Having to deal with other subcontracted companies that poorly train their employees.

3.0

Oct 1, 2012

Amazing Work life balance and a brilliant team

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Brilliant people in the team , Good work culture , Flexible work hours and Awesome work life balance.

Cons

Number of years of experience probably ranks more than knowledge in the project for onsite travel opportunities. Huge difference in pay for people doing similar work.

Viewing 7747 - 7749 of 7,767 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Salesforce

4.4★Compensation & Benefits

SAP

3.9★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Account Manager Senior - Inside Public Sector

Senior Lead IT Engineer

Contract Acquisition Manager

Lumen reviews FAQs

Reviews Lumen reviews

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company in general

Teir 2 Tech with New Product Support (Prism)

Amazing Work life balance and a brilliant team

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Lumen reviews FAQs

Jobs at Lumen