Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Good work life balance and flexible" ((in 605 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Good culture and down to earth coworkers" ((in 190 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 145 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Jul 19, 2010

Social butterflies will flit to the top, industrious caterpillars will advance... but at a crawl.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This is a really prestigious company in the area. People who work here are admired in the community.

Cons

Very little communication. It's cliquish and if you are not very forthright and outspoken, you may not figure out what is expected of your job position. Lots of corporate-speak that is not easily comprehended by social outsiders. Employees routinely meet where drinks are served but for bonding not business- but employees who want to advance are expected to participate in these outdoor meetings.

2.0

Jul 17, 2010

Its for fresher not for experience people

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Balance btw personal life and professional life no weekend work

Cons

no growth opportunity for exp people. Management is not accessable

3.0

Jul 15, 2010

CenturyLink merger

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Qwest does have great benefit package right now for Union Members.

Cons

Qwest is being taken over by CenturyLink, hopefully that will infuse the company with some capitol to make internet improvements, however there is still no wireless cell phone presence.

Viewing 7723 - 7725 of 7,767 Reviews

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Account Manager Senior - Inside Public Sector

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Senior Lead IT Engineer

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Social butterflies will flit to the top, industrious caterpillars will advance... but at a crawl.

Its for fresher not for experience people

CenturyLink merger

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