Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

72% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jul 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Ability to work on diffrent vendors equipment Sick and Vacation days Salary

Cons

Way to many process changes. The constant fear of layoffs is not only depressing but takes a toll on you after so many years. How motivated can one be if you see all of your buddies laid off every year. Funny thing is,, they usually end up hiring some young college kid, who will over work them self just to fit in and impress management. And then Mgmt will use this against the older employees and say "he's willing to do it" "why cant you" They cut our pension. No pay raise this year. Thy even cut the shift differential pay by 2 hours. And they wanted us to pay back the money. We were told , that we were overpaid, even though they had a meeting and told us , time sheets should be filed out in this order. BIG PROBLEM with Supervisors who can not perform there own employees job. You hire a new supervisor and you can ask him any technical questions, or escalate any issues to them. You are just a number here. No sense of team or spirit in the office. The new merger with Century Link only added fuel on the fire. Separate organizations do not communicate well enough. You just get the feeling that management does not have your back. They have a sense of entitlement. They are untouchables, while we constantly have to look over our shoulders for the next round of layoffs. You have to make wine with crab apples.. Job description:: Do what ever I tell you. Or you will be laid off. Dysfunctional managers hiring dysfunctional supervisor leads to chaos. Give me supervisors who have technical skills, as well as admin skills. They are out there. Supervisors here are not required to be technical. Then how in the hell are they supposed to help me. You always have the feeling that you are going to get burned. If you make a left, they will tell you you should have turned right. Way to much favoritism. My group is a dumping ground for parts of the network, that nobody else wants to deal with. so they will give you 2 hours of training and your off to the races. If you screw up. It's all your fault. They will not back you. Just thinking about it..Makes we want to sit in a dark room with a 5th of Jack. If I took the job serious. I would end up in a mental hospital. Stopped doing that long ago. Chow..

3.0
Jul 22, 2010
Recommend
CEO approval
Business Outlook

Pros

-Same Department for six years. Always expanding. Able to learn new skills. 24x7 facilities. Agents with little or no experience can move into supervisor positions within a few years, can make allowances with schedule when going to school, tuition reimbursement

Cons

very average healthcare package, seems to be some problems with nepotism (in my department), interviews aren't given for every open position, raises have been low although company has made money

5.0
Jul 20, 2010

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great leadership team. Strong accountability balanced with support.

Cons

Still finding ways to replace land line revenue

Viewing 7720 - 7722 of 7,767 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.