Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Schedule is flexible and good for work/life balance" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 468 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "great job, work from home" ((in 170 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 386 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

8K reviews

5.0

Nov 28, 2010

You can't beat the salary and benefits and, if you can survive the cost cutting, it's a challenging, fun place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive salaries and benefits; exposure to evolving communications technologies; a large variety of opportunities for professional growth and expansion of technical expertise; work with smart, dedicated group of people.

Cons

Constant cost cutting resulting from large exposure to declining "land line" business; little opportunity for advancement; also, the currently planned merger with CenturyLink is creating quite a bit of uncertainty about the length of time one might stay employed.

4.0

Nov 26, 2010

Not perfect but a good company to work for

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Fortune 500 company, strong training programs for non-management positions. Decent pay, good benefits. Company has a strong reputation in the telecommunications industry.

Cons

The training and feedback for management employees does not compare to that available to non-management employees. The company requires management employees to utilize their own credit cards and cell phones for company business.

3.0

Nov 22, 2010

Great Pay & Vacation

Customer data technician

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are very good and predictable because of the company-union contract. Company pension pay is available after 30 years of service.

Cons

There are many changes in the telephony business; at times the changes do not appear to be justified and they are difficult to endure.

Viewing 7684 - 7686 of 7,767 Reviews

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Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Senior Director- Chief of Staff

Contract Acquisition Manager

Senior Finance Manager, Public Sector

Director Product and Tech Internal Communications

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You can't beat the salary and benefits and, if you can survive the cost cutting, it's a challenging, fun place to work.

Not perfect but a good company to work for

Great Pay & Vacation

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