Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Schedule is flexible and good for work/life balance" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 468 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "great job, work from home" ((in 170 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 386 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

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3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Nov 22, 2010

Great Pay and Incentives, but fear based in management style.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay for the job, Easy, Good Benefits.

Cons

Miserable coworkers and management team, threats considered best way to inspire work,this is a high pressure sales position not a customer service position.

1.0

Nov 10, 2010

Extreme Misrepresentaion

Care and sales agent

Recommend

CEO approval

Business Outlook

Pros

Stock price action is postive and they pay a good dividend. Good training and quite a few good people actually work here.

Cons

They lie about providing health insurance after 90 days. It never happened even a month after promised. Customer Service there is a joke. Agents are supposed to sell to the customers who call in to discuss their huge bill from the last agent who loaded them up on things they didn't need or didn't want. When agents see they can't make a sale, they transfer them or just hang up.

4.0

Nov 7, 2010

Technical team lead

Recommend

CEO approval

Business Outlook

Pros

Technically sound job. First say on most developmental projects.

Cons

No growth for technical path.. HAve to go to management

Viewing 7687 - 7689 of 7,767 Reviews

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Jobs at Lumen

Cybersecurity Assurance Analyst (Audit)

Senior Director- Chief of Staff

Contract Acquisition Manager

Senior Finance Manager, Public Sector

Director Product and Tech Internal Communications

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Lumen

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great Pay and Incentives, but fear based in management style.

Extreme Misrepresentaion

Technical team lead

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