Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 664 reviews)); "Good Work Life Balance and WFH" ((in 611 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 475 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 435 reviews)); "good culture and feels like a team" ((in 175 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 146 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 132 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Feb 28, 2011

Qwest Communications

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, vacation time earned for tenure.

Cons

Opportunity for growth and salary increases based on individual contributions.

3.0

Feb 27, 2011

Ignored, harassed and pin-pointed by offshore mgmt; wonderful experience working with onshore

Lead

Recommend

CEO approval

Business Outlook

Pros

1) Competitive compensation 2) Lot of industry's top IT tools

Cons

1) In-house processes are best known to veterans who don't have much time to make you understand (appears as reluctance and unwillingness when higher management doesn't have clear-cut role definitions for middle and upper level management) 2) Lack of motivation

4.0

Feb 24, 2011

The company has been supportive of my professional growth.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Superior skills and experience of the employees supporting the Network. -Corporate focus and support to support & deploy emerging technologies. -Passionate and dedicated workforce and leadership team.

Cons

For the employees in the former US West region, it has been an attractive acquisition target (Qwest, now CenturyLink), so as an employee, having to readjust the workforce and change systems and processes can be very difficult during the transformation.

Viewing 7666 - 7668 of 7,766 Reviews

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Qwest Communications

Ignored, harassed and pin-pointed by offshore mgmt; wonderful experience working with onshore

The company has been supportive of my professional growth.

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