Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 664 reviews)); "Good Work Life Balance and WFH" ((in 611 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 475 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 435 reviews)); "good culture and feels like a team" ((in 175 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 146 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 132 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Mar 11, 2011

A fast-paced, dynamic and challenging work environment made every day a new adventure.

Product development manager

Recommend

CEO approval

Business Outlook

Pros

Compensation Job flexibility Opportunities to rotate throughout the business Management support Collaborative teamwork

Cons

Hard to advance to management level Long hours People constantly trading jobs can make things difficult to implement

2.0

Mar 5, 2011

Pressure Cooker...Not a lot of support to do your job. Sink or Swim

Web business analyst

Recommend

CEO approval

Business Outlook

Pros

Pay... Also, the people that work their are talented, hard working, and smart (for the most part).

Cons

Resources are Lean...there's not fat left to cut and most people are doing the work of several people...creates a all work and no play environment. Very rarely is there time to step away from your desk to even have lunch.

1.0

Feb 28, 2011

No opportunity to advance, no growth opportunities

Administrative

Recommend

CEO approval

Business Outlook

Pros

Benefits were great but once more than one employee utilized the tuition reimbursement opportunity they changed the polocy so that noone in this division were eligable.

Cons

the corporate office has kept the salaries intentionally low with lies of possible raises every year. they allso have prevented anyone from ever posting out of this division for growtih opportunities . Moral is low and the corporate office treats them as though they are subhuman.

Viewing 7663 - 7665 of 7,766 Reviews

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Ratings by demographic groups

Reviews by job title

A fast-paced, dynamic and challenging work environment made every day a new adventure.

Pressure Cooker...Not a lot of support to do your job. Sink or Swim

No opportunity to advance, no growth opportunities

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