Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Mar 22, 2011
Recommend
CEO approval
Business Outlook

Pros

training was good. trainer was incredible. good coffee.

Cons

... it's no joke that the training phrase was we were to be 'feeling for cash and change in customer's pockets with pocket lint under our fingernails' when they are crippled by this economy. on-site supervision was lacking, poor at best. i was sold on a sales job with the promise of greener pastures and more money than i would know what to do with. it turns out, the upsell factor was accomplishable for some but not most. competitors charging a fraction for the same service leaves little resources for this position. your performance is based on your sales, as well as your compensation. you can leave there feeling like a 'winner' selling high speed internet to little old ladies who are so confused by products and promotions not to mention they don't even own a computer, or like a 'loser' because your conscience gets in the way. i chose to be a loser.

2.0
Mar 19, 2011
Recommend
CEO approval
Business Outlook

Pros

Kansas City is a great city. Lots of culture. Low cost of housing.

Cons

When CenturyLink acquired Embarq, salaries were drastically cut. 20% was very common. cuts as high as 30%

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