Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Schedule is flexible and good for work/life balance" ((in 615 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 459 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Flexible and can work from home." ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 393 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews)); "Poor upper management and stressful" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,779 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Feb 24, 2011

The company has been supportive of my professional growth.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Superior skills and experience of the employees supporting the Network. -Corporate focus and support to support & deploy emerging technologies. -Passionate and dedicated workforce and leadership team.

Cons

For the employees in the former US West region, it has been an attractive acquisition target (Qwest, now CenturyLink), so as an employee, having to readjust the workforce and change systems and processes can be very difficult during the transformation.

4.0

Feb 23, 2011

It's been OK--lots of changes due to several consolidations/mergers

It analyst ii

Recommend

CEO approval

Business Outlook

Pros

The work is challenging. Many changes are occurring in the industry impacting our area of knowledge which is BSS-Billing Support Systems.

Cons

Pension and health care plans have changed considerably while I have worked at Qwest.

5.0

Feb 16, 2011

Great Company, pay, benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Above average wage for most positions.

Cons

Mergers and acquisitions makes job security a number 1 concern

Viewing 7657 - 7659 of 7,779 Reviews

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Account Manager I - Wholesale

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Lumen

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Reviews by job title

The company has been supportive of my professional growth.

It's been OK--lots of changes due to several consolidations/mergers

Great Company, pay, benefits

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