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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,766 total reviews)
      avatar

      Kate Johnson

      71% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Mar 27, 2011

      Great Benefits, you are monitored all day every day

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, time off and relaxed dress

      Cons

      Every move you make all day everyday is monitored and measured (call length, offering every product, how long between calls, how call flow went, breaks are measured to the second and tardies are the most common problem to get fired for)

      5.0
      Mar 24, 2011

      I owe a lot to Qwest

      Lead project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary, flexible work schedule, work from home occasionally, good benefits, great vacation and holidays off, great work / life balance, great camaraderie with colleagues within the team and across different departments, trustful managers and directors. The company paid for me to relocate, they paid for my PMP certification, offered training courses that I took advantage of and have supported my career goals.

      Cons

      Lots of red tape and sometimes focused on projects that were more politically motivated than revenue motivated. With the recent layoffs occurring across the company due to the merger with CenturyLink, there has not been a good transition put in place to ensure that gaps and fallouts don't become an issue, negatively impacting the quality and customer experience. Sometimes upper management wants to do too much in a short amount of time in a dept that is understaffed (because of the layoffs and natural attrition) and this causes too confusion and a lot of inefficiencies.

      Viewing 7657 - 7659 of 7,766 Reviews
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      Glassdoor has 8,414 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.