Lumen reviews

3.4

58% would recommend to a friend

(7,765 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Jul 14, 2011

Flexible work environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working house. Good Insurance coverage and vacation benefits. Good balance of work and life mixture.. Good employee retention rate.

Cons

Poor project and resource management. Afraid of technology change. Not enough challenge. Big swings in directions. Lack of vision and consistency. Constant company acquisitions caused product integration issues.

4.0
Jul 13, 2011

Long Term so far

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Qwest / CenturyLink seems to be stable for the near term which translates into good workplace attitudes. Company direction seems a little fuzzy at times but the market drives that.

Cons

Management keeps chipping away at benefits, salaries, etc. No base wage / salary increases for 3 years now. I don't see senior management "giving up" anything.

4.0
Jul 11, 2011
Recommend
CEO approval
Business Outlook

Pros

You START with 4 weeks vacation and there is no stigma against using it. Qwest really supports a healthy work/life balance. They are extremely loyal employers and do not give up on you when your performance is weak. Lots of people get in and stay til they retire. It feels like a family.

Cons

Red tape, beauracracy, administration. It's a 100+ year old phone company what do you expect. It can be very hard to advance. Since people tend to die in their jobs I've only seen one person promoted from my position in 4 years. Recently they have really, really cut back on support staff for sales so I spend all my time writing and following up on my own orders and doing repairs anything BUT selling.

Viewing 7624 - 7626 of 7,765 Reviews

Glassdoor has 8,414 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.