Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 677 reviews)); "Good work life balance and flexible" ((in 608 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 159 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 136 reviews)); "low salary and non timely promotions" ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jul 11, 2011

Great long term home.

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

You START with 4 weeks vacation and there is no stigma against using it. Qwest really supports a healthy work/life balance. They are extremely loyal employers and do not give up on you when your performance is weak. Lots of people get in and stay til they retire. It feels like a family.

Cons

Red tape, beauracracy, administration. It's a 100+ year old phone company what do you expect. It can be very hard to advance. Since people tend to die in their jobs I've only seen one person promoted from my position in 4 years. Recently they have really, really cut back on support staff for sales so I spend all my time writing and following up on my own orders and doing repairs anything BUT selling.

3.0

Jul 11, 2011

Management doesn't seem to care about employees, just bottom line

Customer care consultant

Recommend

CEO approval

Business Outlook

Pros

The benefits packages are pretty decent. They offer stock purchase as well as a 401K.

Cons

The management is spread out over too large of an area, which makes in impossible for manager to adequately help each employee. Also if you don't work in a large area you're pretty much forgotten about.

4.0

Jul 9, 2011

Satisfied

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

opportunity, growth, benefits, training, education,

Cons

workload, clear strategy, laggered on tecnology

Viewing 7627 - 7629 of 7,766 Reviews

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Great long term home.

Management doesn't seem to care about employees, just bottom line

Satisfied

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