Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 699 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 450 reviews)); "Good culture and down to earth coworkers" ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 158 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

8K reviews

4.0

Aug 3, 2011

Good company...but has the potential to be GREAT

Field technician

Recommend

CEO approval

Business Outlook

Pros

Great products and services. Great Benefits.

Cons

Slow to act on keeping up w/ latest and greatest technology. Old "Bell" mentality. But slowly catching on.

2.0

Jul 29, 2011

Stressful, not enough time for training or planning. Too often a last minute crisis that could have been avoided.

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Company always earns a quarterly profit and attempts to maintain on par benefits with others in the same industry

Cons

Extremely frugal company that responds slowly after competition has taken customers. Pay of original legacy employees runs at lower rate than same jobs at peer companies. Employees of new companies merged with the pay is often frozen if salary range was higher.

4.0

Jul 27, 2011

ok

Customer support

Recommend

CEO approval

Business Outlook

Pros

Decent pay, good benefits and good amount of PTO

Cons

Just when you start to become comfortable with one thing, the script is completely flipped. Communication with other departments who do coinciding work is lacking. They will hire anyone off the street.

Viewing 7621 - 7623 of 7,781 Reviews

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Good company...but has the potential to be GREAT

Stressful, not enough time for training or planning. Too often a last minute crisis that could have been avoided.

ok

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