Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 27, 2011

Experience was good; may have been better if the workload wasn't as heavy.

Software engineer ii

Recommend

CEO approval

Business Outlook

Pros

Flexibility, pay, education, diversity, management, other

Cons

Constant attachment to job Bonus Room for advancement Contractors Lack of necessary certifications

2.0

Sep 14, 2011

Looking for just a job... this is the place for you.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I can't really think of any good reasons to work there, other than I needed a job and the money. There are some wonderful people who have stayed there because it is there only resource, in the downturn economy.

Cons

Management is very disrespectful of employees as people. They have no training for critical job functions and then they blame you if you do domething wrong

4.0

Sep 13, 2011

Working at CenturyLInk was an overall good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good Cempensation-Great Benefits-Many promotional opportunities

Cons

In some departments Work/life balance is a challenge

Viewing 7603 - 7605 of 7,766 Reviews

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Jobs at Lumen

Media Relations Senior Manager

Senior Director Custom Networks Programs

Senior Director- Chief of Staff

Account Manager I - Wholesale

Contract Manager - Strategic

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Experience was good; may have been better if the workload wasn't as heavy.

Looking for just a job... this is the place for you.

Working at CenturyLInk was an overall good experience

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