Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 12, 2011

Great people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management works with your every needs. Great environment.

Cons

Time off is hard to schedule

4.0

Sep 7, 2011

Grew professionally within a challenging, fast paced organization that genuinely cared about becoming an industry leader

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits Exciting industry that provided fast paced work atmosphere Fairly rewarded and recognized top performers Quality of senior management team

Cons

Advancement opportunities heavily influenced by internal network vs actual capabilities Ability to ideally service customers can hold lower priority to budget restrictions

3.0

Aug 31, 2011

Metrics, expectation of everything every time.

Legacy qwest - customer financial services

Recommend

CEO approval

Business Outlook

Pros

Raise of over 6 dollars an hour in less than 2 years due to new position opening up (Occupational). Very good benefits, and 5000 a year for college that's not required to be work related. About 3 weeks in paid time off after a couple of years. 401K match, Pension vested after only 5 years. For the most part the coworkers that survive are reasonably intelligent and good people. After this job every other job would be cake.

Cons

After doing this job every other job would be cake. Very stressful position, basically 3 jobs in one, general customer service & billing questions, collections, and sales. Sales and collections are diametrically opposed psychologically speaking. Management style is micro, even if you are meeting monthly objectives seems like they are building a case to fire you rather than coach you. Ob Form for a call that is supposed to be 430 seconds or less has 16 or 17 items that are required. Spend a lot of time cleaning up and explaining accounts that other reps or vendors have fouled up. Centurylink not hiring for same position, appears to want to reduce staff.

Viewing 7606 - 7608 of 7,766 Reviews

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great people

Grew professionally within a challenging, fast paced organization that genuinely cared about becoming an industry leader

Metrics, expectation of everything every time.

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