Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 704 reviews)); "Good work life balance and flexible" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 478 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "good culture and feels like a team" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 147 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,768 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Nov 22, 2011

Centurylink is disorganized and not gettting any better

Account manager ii

Recommend

CEO approval

Business Outlook

Pros

Immediate Manager allows extreme flexibility with work hours.

Cons

Operationally deficient due to lack of integration from M&A activity

2.0

Nov 21, 2011

Rewarding but not satisfying

Senior architect

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule and friendly co-workers.

Cons

New upper management has shown why they were a small company with cash sitting around and not a world class Telecommunications company expanding and leveraging the talent and technologies it has available. The company will soon lose the expertise and knowledge of how to run a nationwide network because of the small market mentality it continues to believe is an asset.

3.0

Nov 19, 2011

I did very well, but there is a lot of red tape that gets in the way of order processing.

Outside sales

Recommend

CEO approval

Business Outlook

Pros

Great benefits, ok salary and if you work you can hit good bonuses.

Cons

Other reps trying to steal deals.

Viewing 7579 - 7581 of 7,768 Reviews

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Account Manager I - Wholesale

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FIELD TECHNICIAN III - PUB SEC

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Reviews by job title

Centurylink is disorganized and not gettting any better

Rewarding but not satisfying

I did very well, but there is a lot of red tape that gets in the way of order processing.

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