Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Schedule is flexible and good for work/life balance" ((in 607 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,769 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Dec 16, 2011

Good team players, poor senior management communication

Marketing director

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Strong ability to manage change and a great deal of pride in company and work produced.

Cons

Need to have a better team work amongst senior executive team to ensure that teams are working towards common goals.

3.0

Dec 14, 2011

Used to be a good place to work

Sales

Recommend

CEO approval

Business Outlook

Pros

Good benefits and pay with union representation

Cons

Micromanaged to death with changes in what is wanted so fast its hard to keep it all straight

4.0

Dec 13, 2011

Growing business with a growth oriented leading communications provider.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They focus on a competitive, local market model to provide incentive for winning business and obtaining referral opportunities, in addition to having competitive minded Area Vice Presidents that help drive competitive initiatives.

Cons

Overcoming legacy Qwest competitive, or lack of, competitive attitude and approach with networking services at the medium and enterprise business levels.

Viewing 7573 - 7575 of 7,769 Reviews

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Jobs at Lumen

Media Relations Senior Manager

Project Manager and Planner

Account Manager I - Wholesale

Senior Lead ServiceNow Administrator

Network Infrastructure Communication Manager

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good team players, poor senior management communication

Used to be a good place to work

Growing business with a growth oriented leading communications provider.

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