Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 666 reviews)); "Good Work Life Balance and WFH" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 432 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 383 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "low salary and non timely promotions" ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jul 11, 2012

Could be Better

Strategic account manager

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. Nice work environment. Friendly co-workers and lower management. Very flexible with schedule.

Cons

Constant never ending changes. Since first merger brought in new systems that set us back 10-15yrs. Takes longer and more complicated order entry. Need better raises. Health Care-price going up and covering less Web based training...need more one on one classroom training. Graded on score cards like school kids. New Soft phones--are not working. Can't get thru to other centers half the time to transfer, or if you do you hang up on one or both parties. Not a friendly system. Of course, I guess it goes with the order entry system.

3.0

Jul 10, 2012

The job started ideal 6 years ago, and when I left it was micro management hell.

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

Ever broadening company, in both acquisitions and product line, very ambitious.

Cons

Management attitude turned from competitively driven to nurturing, and nurturing smells like micro management.

5.0

Jul 8, 2012

Working at Centurylink

Vhd1

Recommend

CEO approval

Business Outlook

Pros

They are work at home postions After you been there a while schedule get better They even have split schedules Great Benefits Decent pay Great Co-Workers to work with for the most part.

Cons

Pay raises are lousy took away bonus They focus on the negative Never say or nothing postive to motivate employee

Viewing 7510 - 7512 of 7,775 Reviews

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Lumen

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Reviews by job title

Could be Better

The job started ideal 6 years ago, and when I left it was micro management hell.

Working at Centurylink

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