Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lumen

      Engaged Employer

      Lumen reviews

      Could be Better - Strategic Account Manager Lumen Employee Review

      4.0
      Jul 11, 2012
      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits. Nice work environment. Friendly co-workers and lower management. Very flexible with schedule.

      Cons

      Constant never ending changes. Since first merger brought in new systems that set us back 10-15yrs. Takes longer and more complicated order entry. Need better raises. Health Care-price going up and covering less Web based training...need more one on one classroom training. Graded on score cards like school kids. New Soft phones--are not working. Can't get thru to other centers half the time to transfer, or if you do you hang up on one or both parties. Not a friendly system. Of course, I guess it goes with the order entry system.

      Explore other reviews about Lumen

      5.0
      Jan 6, 2026
      Offer management analyst intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

      Cons

      No bad things to say

      avatar
      Lumen Response
      5mo
      Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Lumen jobs | Lumen salaries | Lumen benefits | Lumen interviews | Lumen conversations
      Lumen reviewsLumen Strategic Account Manager reviewsLumen review