Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 666 reviews)); "Good Work Life Balance and WFH" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 432 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 383 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "low salary and non timely promotions" ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jul 15, 2012

Pension Fund

Manager

Recommend

CEO approval

Business Outlook

Pros

Opportunities, Exposure, Learning,People, Location, Salary,culture

Cons

I don't have any cons to report

2.0

Jul 13, 2012

Supervisors seem to enjoy making job more difficult.

Small business sales

Recommend

CEO approval

Business Outlook

Pros

Peers made the job tolerable. Downtown location allowed for fun/casual walks on lunch breaks.

Cons

Managers put on more mandatory requirements (disclosures, change in SPIFF rules, doing other departments' job) without any understanding on how that takes away from the primary job function -thus making it more difficult to hit objectives.

3.0

Jul 11, 2012

Everything is about how much you can make

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Bonuses, some good supervisors. Salary is ok.

Cons

To much mandatory overtime Treated like 2 year old about time going to rest room or breaks etc Customers are not important To many reps will steal your sales to make theirs To much gossip and backbiting Don't worry about anything but how much you sell. If you are dishonest and can scam you will keep your job.

Viewing 7507 - 7509 of 7,775 Reviews

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Lumen

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Ratings by category

Ratings by demographic groups

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Pension Fund

Supervisors seem to enjoy making job more difficult.

Everything is about how much you can make

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