Lumen reviews

3.4

58% would recommend to a friend

(7,775 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Jul 21, 2012

Small Company Mentality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Qwest employees inherited by CenturyLink are amazing (those that haven't already left)

Cons

This is decidedly a small-company masquerading as a large corporation. There appears to be no real market plan and leadership is completely befuddled by the very large company they acquired. This is a very flat organization, so upward mobility is very limited. Salaries are much lower (15%) than like-sized technology companies and benefits are worse and more expensive. There is no career-pathing or planning-- and continuing education (at least in my department) was believed to be a "waste of time and money." Telecommuting was outlawed in my department and the Director who was put in place after the re-org had no background in our discipline-- and made no attempt to learn anything about it. Management in my department made no effort to communicate with employees during a very difficult re-org-- and in fact was/is mostly absent-- in my final 3.5 months with the company, my manager met with me 1 time to discuss my projects.

3.0
Jul 18, 2012
Recommend
CEO approval
Business Outlook

Pros

The company is in a growth mode. Recent acquisitions of Qwest and Savvis add to the large business and Enterprise sales segment.

Cons

Recent acquisitions have caused confusion within the sales force. Competition between new business units has created disruption with customers/clients. Clear communication and strategy from leadership is lacking.

2.0
Jul 15, 2012

Nothing exciting , low career growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours (Columbus location)

Cons

Company is bought by others every few years. Management never recognizes hard work and dedication and seem to lost direction from time to time. Benefits are either minimized or completely taken away. Very stress full work atmosphere. Risk of your job getting outsourced and is a tool to make employees to sweat and work harder.

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Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.