Small Company Mentality - Anonymous employee Lumen Employee Review

1.0
Jul 21, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Qwest employees inherited by CenturyLink are amazing (those that haven't already left)

Cons

This is decidedly a small-company masquerading as a large corporation. There appears to be no real market plan and leadership is completely befuddled by the very large company they acquired. This is a very flat organization, so upward mobility is very limited. Salaries are much lower (15%) than like-sized technology companies and benefits are worse and more expensive. There is no career-pathing or planning-- and continuing education (at least in my department) was believed to be a "waste of time and money." Telecommuting was outlawed in my department and the Director who was put in place after the re-org had no background in our discipline-- and made no attempt to learn anything about it. Management in my department made no effort to communicate with employees during a very difficult re-org-- and in fact was/is mostly absent-- in my final 3.5 months with the company, my manager met with me 1 time to discuss my projects.

Explore other reviews about Lumen

5.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, everyone was very welcoming and accommodating. Management was pretty laid back but still expected results. This role was remote btw.

Cons

No bad things to say

avatar
Lumen Response
5mo
Thank you for sharing your story with us. We need feedback like yours to continue to make Lumen a great place to work. We're glad to know that you valued our work culture and agile working model! We play to win, so we're happy to have had you on the team. Best of luck to you in your career.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

avatar
Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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