Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 704 reviews)); "Good work life balance and flexible" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 478 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 441 reviews)); "good culture and feels like a team" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 147 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jan 30, 2026

3.5/5

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture! You have enough personal time to maintain the work life balance

Cons

Late night meetings. Growth depends on which project you are assigned to

Lumen Response

4mo

Thank you for sharing your feedback with us. We need feedback like yours to continue to make Lumen a great place to work. We're sorry to read that late meetings and growth can be challenging. We're always looking to dedicate resources towards flexible work environments so that we can all succeed together. We're glad to hear that you are enjoying our work culture and work life balance. Thank you for all that you do at Lumen, we're happy to have you on the team!

5.0

Jan 27, 2026

Engineer at lumen

Implementation engineer

Recommend

CEO approval

Business Outlook

Pros

great company, great managment that cares about work life balance

Cons

raises are meh but not bad

Lumen Response

4mo

Thank you for taking the time to write a review. We appreciate your input. We're glad you value your peers and work/life balance! We believe in helping everyone to reach their full potential. Thank you for all that you do at Lumen, we're happy to have you on the team.

4.0

Jan 26, 2026

Its a telecom company - better than most.

Provisioner

Recommend

CEO approval

Business Outlook

Pros

My team was pretty great.

Cons

Sales can get away with throwing stuff over the wall, and its your job to untangle it somehow.

Lumen Response

3mo

Thank you for sharing your feedback with us. Because of feedback like yours, we get better every day. You're right, communication is important. We are always looking for ways to Understand, respect, and collaborate with others toward a common goal. Great to hear that you value your team! Thank you for being part of the Lumen team, we're glad to have you on board with us.

Viewing 70 - 72 of 7,766 Reviews

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Lumen

Lumen reviews

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Ratings by demographic groups

Reviews by job title

3.5/5

Engineer at lumen

Its a telecom company - better than most.

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