Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 663 reviews)); "Good Work Life Balance and WFH" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 464 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 445 reviews)); "Good culture and down to earth coworkers" ((in 177 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

Item: Lumen
Rating: 2
Author: Current employee - Anonymous employee

3.4

57% would recommend to a friend

(7,783 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Mar 28, 2013

Decent company tough starting

Sales and care associate (call center) inbound

Recommend

CEO approval

Business Outlook

Pros

benefits are good, people are good.

Cons

pay is below area to for starting salary

3.0

Mar 27, 2013

What core values? Leadership by spreadsheet numbers, no customer relations Premier Account Manager

Premier account manager

Recommend

CEO approval

Business Outlook

Pros

Good systems in place to support sales/service personnel. Decent benefit package.

Cons

Eliminated many talented Qwest management in favor of the Monroe LA based click. Very centralized control. Executive level sales do not want to be bothered by their customers, spending no time in the field. Leadership is focused on how the company looks on the spreadsheet, minimal person-to-person communication from leadership. The qualifications needed to get paid for sales attainment continue to shift, making it difficult for good sales staff to reach max payouts.

2.0

Mar 27, 2013

Little autonomy to manage your department.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is growing extensively through acquisitions. This allows you to have a bigger impact each year. Customers continue to be a big focus as well.

Cons

Decisions are centralized at high levels within the organization, leaving for little autonomy or empowerment within departements from VPs and down.

Viewing 7372 - 7374 of 7,783 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

Decent company tough starting

What core values? Leadership by spreadsheet numbers, no customer relations Premier Account Manager

Little autonomy to manage your department.

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