What core values? Leadership by spreadsheet numbers, no customer relations Premier Account Manager - Premier Account Manager Lumen Employee Review

3.0
Mar 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Good systems in place to support sales/service personnel. Decent benefit package.

Cons

Eliminated many talented Qwest management in favor of the Monroe LA based click. Very centralized control. Executive level sales do not want to be bothered by their customers, spending no time in the field. Leadership is focused on how the company looks on the spreadsheet, minimal person-to-person communication from leadership. The qualifications needed to get paid for sales attainment continue to shift, making it difficult for good sales staff to reach max payouts.

Explore other reviews about Lumen

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

avatar
Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
4d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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