Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 687 reviews)); "Good work life balance and flexible" ((in 624 reviews)); "The pay is good and the product line is broad" ((in 476 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 425 reviews)); "Good culture and down to earth coworkers" ((in 188 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 396 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jul 28, 2013

I was impressed with this company and only felt left out when they became Centurylink.

Operations technician

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits, coworkers, diversity and work life balance . At one point this company really seemed to be going places and outshines the competition.

Cons

Management wasn't willing to step up for employee during merger despite enormous contributions to company. To this day, I'm not sure if it was intentional, but I really felt like I was simply forgotten while everyone was concern with self preservation.

5.0

Jul 26, 2013

Good company

Service technician

Recommend

CEO approval

Business Outlook

Pros

Not micro managed like other big Telcos. Good pay and benies. All around a very good work atmosphere. They let you do your job.

Cons

I'm sure there are some but nothing is coming to mind. Maybe they could invest a little more in their facilities in the field. Seems like it could be difficult to move up the ladder and be promoted.

4.0

Jul 26, 2013

Good place to start

Network engineer i

Recommend

CEO approval

Business Outlook

Pros

good work / life balance. family friendly company

Cons

overall compensation is somewhat lacking.

Viewing 7330 - 7332 of 7,785 Reviews

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Jobs at Lumen

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director of Data Governance

Lead Corporate Investigator

Category Manager - Network Construction

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I was impressed with this company and only felt left out when they became Centurylink.

Good company

Good place to start

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