Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 677 reviews)); "Good Work Life Balance and WFH" ((in 619 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 436 reviews)); "Work from home was great" ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Lots of layoffs and re" ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,788 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Sep 18, 2013

This company allows slammng of customers. Glen Post CEO shame on you.

Sales and service associate

Recommend

CEO approval

Business Outlook

Pros

Can't think of any pros now that Centurylink and Glen Post and his Texas crew run the business.

Cons

Too many to mention ! Slamming is encouraged by managers so they can get their bonus. Pay is 10.50 an hour and the most you can make in sales bonus is 650.00 a month so your average pay if you make TOP SALES is 15.00 an hour.

2.0

Sep 18, 2013

Two high of expectations for too little pay

Major account manager

Recommend

CEO approval

Business Outlook

Pros

Good products, good engineers, decent work environment

Cons

poor advancement opportunity, limited pay, very political, very slow to adopt new technology

4.0

Sep 17, 2013

Account Consultant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the most important roles in the company.

Cons

you can work this job for 5+ years and still not have enough knowledge about all our products and services.

Viewing 7300 - 7302 of 7,788 Reviews

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This company allows slammng of customers. Glen Post CEO shame on you.

Two high of expectations for too little pay

Account Consultant

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