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      Lumen

      Engaged Employer

      Lumen reviews

      This company allows slammng of customers. Glen Post CEO shame on you. - Sales and Service Associate Lumen Employee Review

      1.0
      Sep 18, 2013
      Sales and service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can't think of any pros now that Centurylink and Glen Post and his Texas crew run the business.

      Cons

      Too many to mention ! Slamming is encouraged by managers so they can get their bonus. Pay is 10.50 an hour and the most you can make in sales bonus is 650.00 a month so your average pay if you make TOP SALES is 15.00 an hour.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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