Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 664 reviews)); "Good Work Life Balance and WFH" ((in 629 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 489 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "good culture and feels like a team" ((in 183 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "low salary and non timely promotions" ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,791 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 28, 2014

Save yourself a headache, keep looking for different employment

Customer sales associate

Recommend

CEO approval

Business Outlook

Pros

Health benefits, co-workers, Management is friendly

Cons

Management, Never comes through with what they say, too many different stories, they promise one pay give another

2.0

Jan 27, 2014

Never Boring, Every Day is an Adventure

Lead engineer

Recommend

CEO approval

Business Outlook

Pros

Attempt at family atmosphere and feigning interest in employees near HQ. Focus on strategic growth provides far better prospects than competitors.

Cons

Clear preferential treatment to employees at Corporate HQ vs. satellite locations for everything but pay. Expectation that because Monroe-area is poor everyone should be happy with making above the average wage in town. General attitude that everyone should just be happy to have a job. Expect to be bombarded with pro-Christian atmosphere at corporate, which includes praying by Leadership at company sponsored events. Middle management not at all in line with senior management or amongst themselves. Both often disconnected from reality due to poor communication throughout. Chaotic at times as work is dropped or moved between organizations. Significant red tape and politics since QWest onboarding. Lack of accountability for poor choices or follow thru for all. Excessive bean counting and alignment with Wall Street instead of making long term choices good for the business.

4.0

Jan 27, 2014

Great Experience working at Qwest

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bonuses, benefits prior to Merger

Cons

Lay-offs, unstable after CEO Notebaert left

Viewing 7231 - 7233 of 7,791 Reviews

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Lead Corporate Investigator

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director HR Solutions

Supplier Manager - CN

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Save yourself a headache, keep looking for different employment

Never Boring, Every Day is an Adventure

Great Experience working at Qwest

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