Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 701 reviews)); "Good work life balance and flexible" ((in 623 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 389 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Feb 9, 2026

difficult job

Account manager

Recommend

CEO approval

Business Outlook

Pros

There is potential for high commission if you are good.

Cons

too many applications to learn. very complicated. calls come in all day. no free time

Lumen Response

3mo

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear that you didn't enjoy your workload and work/life balance here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge, so this will help us more clearly take any necessary action. We're glad to hear that you valued our commission practices. Thank you again for your feedback, we wish you all the best with the next step in your career.

5.0

Feb 9, 2026

Best Company evr

Staff accountant

Recommend

CEO approval

Business Outlook

Pros

1) good salaary 2) good hike 3) good worklifeblan

Cons

1) Long working hours 2) Promotions

Lumen Response

3mo

Thank you for your insight into working at Lumen. We need feedback like yours to continue to make Lumen a great place to work. We recognize that hours and promotions can be challenging. We're glad to hear that you value our compensation practices and agile working model. Thank you again for your feedback, we're happy to have you on the team!

3.0

Feb 7, 2026

Lumen is its own worst enemy.

Specialized services

Recommend

CEO approval

Business Outlook

Pros

Good people on the front lines

Cons

Telco/ technology company identity crisis

Lumen Response

3mo

Thank you for taking the time to write a review. We want to hear from people like you to learn how we can do better. Company change can definitely be challenging. We're committed to helping our teams grow so that we can all succeed together. We're glad to hear that you valued our people. Thank you for all the time you spent at Lumen, we wish you all the best with the next step in your career.

Viewing 58 - 60 of 7,767 Reviews

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