Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Feb 13, 2026

Layoffs

Recommend
CEO approval
Business Outlook

Pros

Great infrastructure footprint across the US

Cons

Vwry unorganized. mismanagement of services provided. More and more customers are choosing self service due to inadequate headcount and services promised when the account is 1st set up. White glove service is soon translated to the glove one feels when going to the proctologist. Would not recommend.

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Lumen Response
3mo
Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We believe in helping everyone to reach their full potential, so your review will help us take any necessary action. You're right, organization and service management is important. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're happy to know that you valued our infrastructure footprint. Thank you again for your feedback, we truly wish you the best of luck!
3.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible working hours, remote work

Cons

company cares more about money and stock price than its employees

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Lumen Response
3mo
Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We're sorry to hear that you did not feel prioritized here. One of our core operating principles is teamwork, which means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Your review will help us more clearly take any necessary action. We're glad to learn that you took advantage of our agile working model. Thank you again for your feedback, we wish you all the best with the next step in your career.
2.0
Feb 9, 2026

Don’t believe the hype

Recommend
CEO approval
Business Outlook

Pros

Co-workers and vendors Ability to work remotely

Cons

Everything else Constant SLT and Executive turnovers

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Lumen Response
3mo
Thank you for sharing your thoughts. We value your input. We're sorry to hear about your experience at Lumen. We want to hear from people like you to learn how we can do better. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you enjoyed your team and our agile working model. Thank you for your hard work. We wish you all the best with the next step in your career.
Viewing 55 - 57 of 7,767 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.