Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Good work life balance and flexible" ((in 605 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 438 reviews)); "Good culture and down to earth coworkers" ((in 190 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 156 reviews)); "Lots of layoffs and re" ((in 145 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 133 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

72% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Mar 9, 2026

Beware - This is not a career enhancing move

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing good can be said.

Cons

Not only are they a company built by M & A where they never fully integrate or get rid of old systems, they are also torn down by continual repeated layoffs.

Lumen Response

2mo

Thank you for sharing your feedback with us. We're determined to get better every day, so we value your feedback about integration and organizational change. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.

2.0

Mar 7, 2026

Chaotic and Stressful

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Knowledgeable and helpful coworkers. Remote work.

Cons

Constantly shifting focus. Unrealistic goals.

Lumen Response

2mo

Thank you for sharing your thoughts. We value your input. We're disappointed to hear about your experience at Lumen. It's important to us that focus remains in scope and goals are realistic, so we're sorry to hear that you faced challenges here. We take transparency seriously. We're happy to know that you valued your team and our agile working model. Thank you for all the years you spent with us. We truly wish you the best of luck.

2.0

Mar 6, 2026

Unattainable Sales Goals

Account manager

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay. Great Benefits, Renote work environment

Cons

Unattainable sales goals, constantly changing account base

Lumen Response

2mo

Thank you for sharing your thoughts. We're determined to get better every day, so we value your feedback about goals and account base. Goals and account retention can definitely be challenging. It's our priority to ensure that we can all succeed together, so this will help us more clearly take any necessary action. We're glad to hear that you valued our compensation practices, benefits, and agile working model. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.

Viewing 40 - 42 of 7,767 Reviews

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Beware - This is not a career enhancing move

Chaotic and Stressful

Unattainable Sales Goals

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