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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,767 total reviews)
      avatar

      Kate Johnson

      72% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Mar 4, 2026

      Good Company

      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Culture Exciting work

      Cons

      Salary Reorgs are often Scope

      avatar
      Lumen Response
      2mo
      Thank you for your insight into working at Lumen. We appreciate your feedback. We recognize your experience with compensation, reorganization, and scope. Lumen understands the impacts these events have on our employees and provides support and guidance through challenging transitions. We hope you continue to enjoy our work-life balance practices and culture, and remain excited about your role! Thank you again for your feedback. We're happy to have you on the team.
      3.0
      Mar 3, 2026

      T

      Software development engineer (sde)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Jobs are secure, great place to learn new technologies.

      Cons

      Not good for increatment and pramotions.

      avatar
      Lumen Response
      3mo
      Thank you for taking the time to write a review. We appreciate your feedback. We know how important incremental growth and promotions are, so we're sorry to hear that you faced difficulties in these areas. We're always looking to help everyone reach their full potential. Great to hear that you enjoyed our job security and learning practices. We're proud of our learning opportunity programs. We wish you all the best with the next step in your career. Thank you again for your feedback.
      2.0
      Mar 2, 2026

      They really really don't care about people

      Product marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great and there's not too much pressure. There is communication from leadership on vision and they move towards opportunity, but not too quickly.

      Cons

      1. Everything is investor-first at the expense of employees. They conduct layoffs 3-4 times per year, prioritizing newer people to save money because it's less severance for them to pay and they even keep their 401K match rather than giving it to you. Getting a promotion or raise is super rare. And they have 0 active effort towards any professional development or DEI beyond buying some personality tests and pretending that's support. 2. It's a pain to get anything significant done. Classic slow-moving big company with multi-team buy in, but without the clear organization of the typical big company. Navigating the complexity is all on your own, and they change direction every quarter through the most inefficient alignment I've ever seen. It takes a whole month to set unclear direction and then it changes completely again in 2 months. So much wasted work. There are business tailwinds now, but it's a competitive space and Lumen is so far from being a company that can compete.

      avatar
      Lumen Response
      3mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We're disappointed to hear about your experience. We recognize that layoffs and organization can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our people and leadership communication. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all the time you spent at Lumen. We truly wish you the best of luck.
      Viewing 43 - 45 of 7,767 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.