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      Lumen

      Engaged Employer

      Lumen reviews

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      3.4

      58% would recommend to a friend

      (7,767 total reviews)
      avatar

      Kate Johnson

      72% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Mar 11, 2026

      Lumen

      Lead contract analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved team, worked from home

      Cons

      Got laid off with little notice

      avatar
      Lumen Response
      2mo
      Thank you for sharing your experience with us. We're determined to get better every day, so we value your feedback about change. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued your team and our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you again for your feedback. We truly wish you the best of luck.
      3.0
      Mar 11, 2026

      Decent opportunities

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, good people, nice location

      Cons

      High turnover, shifting priorities, weak stock

      avatar
      Lumen Response
      2mo
      Thank you for sharing your feedback with us. We want to hear from people like you to learn how we can do better. We're sorry to read that you have faced challenges at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Great to hear that you valued our agile working model, people, and location. You help us get better every day. Thank you again for your feedback. We wish you all the best with the next step in your career.
      5.0
      Mar 9, 2026

      Completely new company

      Field technician iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      2mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!
      Viewing 37 - 39 of 7,767 Reviews
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      Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.