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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      58% would recommend to a friend

      (7,767 total reviews)
      avatar

      Kate Johnson

      72% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Oct 15, 2025

      You're only a number, right up until they lay you off

      Marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lumen is mostly work from home, and the insurance is excellent. If you have a decent manager, the FTO works really well. There are some decent trainings available so you can find a job elsewhere.

      Cons

      You can hit every single thing they supposedly value in the "Lumen 8," but it won't matter. Reviews require most employees get "meets expectations," so any additional effort is wasted. There are no promotions EVER. Layoffs and restructuring are constant. They've adopted AI for as much as they can, so you will not have a human interaction with HR. Favoritism abounds, and if you are struggling to get responses from bad employees, nothing will be done except potentially retaliation if you've tried to talk to your manager about it. If you work hard, more work will be piled on you with no promotion or pay raise. Managers will steal your ideas, presenting them as their own.

      avatar
      Lumen Response
      6mo
      Thank you for leaving an honest review, it's important to us that all members of the team feel valued, so we're sorry to hear about your experience. At Lumen, we ensure that everyone has access to the resources, opportunities, and support they need to succeed, we're sorry to hear that your experience has not reflected that. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. We really appreciate your feedback, thank you for the work you do with us.
      1.0
      Jun 6, 2025

      A bad company filled with good people

      Senior network implementation program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent pay and benefits. Industry leading setting with nigh infinite portability and coworkers who are knowledgeable and helpful.

      Cons

      Leadership sees people as numbers only. Performance metrics are contradictory and nonsensical. Soulless, hyper corporate environment where the only clear objective is to minimize expense and maximize profit by any means necessary.

      avatar
      Lumen Response
      12mo
      Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
      4.0
      Jan 8, 2024

      Telecom tech provider trying to modernize it's portfolio

      Senior lead/manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lumen pays an average salary in the industry, tries to promote from within, and is in a fast paced ever changing industry. My manager let me 'run my business' in regards to leveraging my experience and placing me in projects that fit my strengths. I had a lot of expertise in my position and leveraged that to drive successful project implementations. The benefits package is pretty good with group health plans, retirement, and other perks like discounts with partner company products and services.

      Cons

      New hires would sometimes make more than a comparable existing employee with years of experience. There was no manager involvement in the last reduction in workforce, it seems to have been based on age and pay, there was no explanation from the stranger who called me to let me know. The company continually tries to reinvent it's image and business focus, so it needs a strong leader to help drive the changes necessary to move forward. Hopefully the new CEO will be able to turn the company into a leaner, more profitable service provider.

      avatar
      Lumen Response
      2y
      Thank you for taking the time to leave us a review. We are happy to see you recommend Lumen as a place to work! We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.
      Viewing 37 - 39 of 7,767 Reviews
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