Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 683 reviews)); "Good Work Life Balance and WFH" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Lots of layoffs and re" ((in 160 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,785 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Apr 21, 2025

Easy place to work

Project manager

Recommend

CEO approval

Business Outlook

Pros

worked their straight out of college for 4 years. Pretty competative pay for a first job. Nice coworkers.

Cons

Old director was good, new one micro managed. Not much instruction. you have to figure everything out

Lumen Response

1y

Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about leadership. This will help us more clearly take any necessary action. We're happy to know that you valued the work benefits and culture. We wish you all the best as you continue with your career!

3.0

Apr 17, 2025

Great experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Awesome work life balance, flexible work schedule

Cons

Base salary is not great, promotions are very hard to get

Lumen Response

1y

Thank you for taking the time to write a review. We're glad you're enjoying the work benefits. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for being part of the Lumen team!

3.0

Apr 16, 2025

Lumen

Senior network engineer

Recommend

CEO approval

Business Outlook

Pros

Fellow Employs are amazing, Direct managers are great.

Cons

Layoffs have become a yearly issue. Even after it is stated that there will be no more. When moving positions internally there is a ceiling to salary increases that isn't there for external hires.

Lumen Response

1y

Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you for being part of the Lumen team !

Viewing 310 - 312 of 7,785 Reviews

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