Very antiquated from a technology standpoint. Along the same lines they are (at least on the P&C side) not forward thinking at all from business strategy perspective, which hurts their business relationships with carriers (heavy marketing efforts for almost every renewal=little loyalty from a carrier perspective when you're in a bind). Every new account brought in seemed to be a fire drill from day one and if for some reason it isn't, it somehow becomes one over time. Part of this is due to their commitment to client service, which is certainly a good thing, but I also think there is a constant mindset of having to justify your existence to your clients, which leads to a lot of unnecessary busy work. Colleagues tend to over-complicate simple tasks which lead to things not get done in a timely fashion and finger pointing. The culture can be fun, but it grows stale over time. Management talks about being nimble and adaptable to the times when in reality they're fine with the status quo. A select few in the AE ranks have subtle yet inflated egos, which isn't good when there's always talk about the "team". What makes these egos especially tough to deal with is that they're not obvious. I genuinely liked everyone I worked with there on a personal level, but it became obvious over time that a select few, professionally speaking, were only in it for themselves and really didn't care about the career trajectory of their colleagues. Before Lockton I worked with some outwardly arrogant and selfish individuals, and as tough as that was, at least I knew where I stood. My experience would have been much more positive had I gotten the chance to with other individuals, but that unfortunately never materialized
