If you have a complaint, it will be ignored. Taking time out for your mental health is a no no, they think thats a complete joke, even senior directors will chime in calling staff in branches names.
The Manager can't be bothered with applicants that doesn't speak good English. Racial slurs are a given with this company, they don't care who they offend.
Manager has openly admitted he only hires women, its a control thing but also he loves a bit of eye candy.
Swearing at staff, about tenants and landlords is a daily issue. The senior team will bully landlords into doing what they want (putting a property on the market when it isn't ready, spending money on decorating or new boilers just to hit the contractor income target)
The senior team will accuse you of just about anything. Stealing is the most recent one but the senior negotiatior will "forget" things and blame in on other staff members. She has no training to be a negotiatior but they made her a senior anyway (was previously a property manager but couldnt even do that either)
The list goes on...
They don't follow procedures and have sacked staff on the spot for no reason, without any prior meetings, even over the phone without notice.
Best bit of advice, avoid this company at all costs.