Does John Lewis & Partners pay their employees well?

According to anonymously submitted Glassdoor reviews, John Lewis & Partners employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at John Lewis & Partners. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at John Lewis & Partners?

66% of John Lewis & Partners employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated John Lewis & Partners 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at John Lewis & Partners?

Sales Assistant (556) , Sales Associate (285) , Selling Assistant (197) , Selling Partner (159) , Catering Assistant (152) , Customer Assistant (97) , Retail Assistant (93) , Retail Sales Assistant (88) , Customer Service (80) , Partner (75) , Operations Partner (74) , Retail Sales Associate (71) , Supermarket Assistant (60) , Customer Service Representative (56) , Team Manager (50)

What are the pros of working at John Lewis & Partners according to real employee reviews?

"Some good benefits but many get reviewed and taken away" ((in 375 reviews)); "A building full of great people most of whom worked hard and were proud to work for John Lewis." ((in 363 reviews)); "Good pay and perks which can be improved with hard work which makes you want to work your best as you'll be rewarded for it." ((in 327 reviews)); "Staff are friendly and easy to travel to being in the city centre" ((in 196 reviews)); "Great staff and colleagues." ((in 185 reviews))

What are the cons of working at John Lewis & Partners according to real employee reviews?

"Poor management and lack of engagement." ((in 302 reviews)); "Some managers have a bad habit of micromanaging and fail to see the bigger picture." ((in 251 reviews)); "Long hours and weekend shifts to cover late night and weekend store opening hours but to be expected for retail." ((in 176 reviews)); "No career progression at all" ((in 56 reviews)); "System are very slow and the customers can be rude and trying to get time off is near impossible." ((in 28 reviews))

John Lewis & Partners reviews

3.8

66% would recommend to a friend

(5,066 total reviews)

Jason Tarry

87% approve of CEO

45% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.6

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

John Lewis & Partners has an employee rating of 3.8 out of 5 stars, based on 5,066 company reviews on Glassdoor which indicates that most employees have a good working experience there. The John Lewis & Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Feb 12, 2019

Help!

Section manager

Recommend

CEO approval

Business Outlook

Pros

Good Benefits such as Odney and Brownsea Castle. Used to be good for progression and learning, now you get stuck and no where to go.

Cons

Poor pay, it only goes up by max 2% if your lucky, once I got 13p and hour rise! Even with 20 years experience in IT, learning and development and Management you get stuck in a store and you won't escape. They go on about better jobs for Partners, but they don't value experience or views. Bonus and profits have dived and daily you get involved in sorting customers deliverys which have gone wrong and no one takes responsibility! Jobs you apply for are earmarked for Partners already in those teams and you have no chance of breaking through. You take your time and money going to these but they are a waste of time. Silver medalist pot is pointless as when you pass the benchmark no one calls you or invites you for a chat about the job! What's the point! They no longer care about Partners and waiting for feedback for interviews is a nightmare... Sometimes you wait 14 days for an answer on your application, very down heartening . I loved this business so much however it is now full of disappointment and regret. Everyone will realise in the end that there is no progression, opportunities or real tangible learning. Visits from Head office Partners, make you feel inferior and dismiss any ideas of improvement... They have to prove every project will work regardless of the results or partner experience. Work life balance is zero as a manager and you get emails and messages on your day off

John Lewis & Partners Response

7y

Thank you for taking the time to share your views on working for John Lewis and Partners. There are a number of things you have raised that I would be really interested in learning more about from your experience. Please feel free to contact me at resourcing.socialmedia@partnershipservices.co.uk to help me better understand the experiences that have influenced this review.

1.0

Mar 17, 2017

John Lewis worst place to work for.

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Good name to have on your CV if you want to go into Retail. Good place to learn how to fight political games at work and hostile team members.

Cons

I was a Senior Project Manager in the IT department. On my first week a business manager tried to get my Systems Architect fired. Claiming he is rude and don't know how to work with business stakeholders. My own Programme Manager wanted to dismiss him without even trying to find out his side of the story. I found out the only reason the Business Manager is trying to get rid of him is because certain components were not allowed to be included in our project for delivery as those components were already part of a grander project due to be delivered few months later. She thought if she gets rid of him she can get someone who would give her what she wants.. This was going on for about a month trying to get him fired. Then my own trouble started. I had to work with a very junior inexperienced business manager who has been on the project with the rest of the team for almost a year and has also been unable to close a contract with a 3rd party vendor who will develop the software for John Lewis. My project was due to start in 3 weeks and I was being pushed for cost analysis and a complete project plan. Trouble is without the 3rd party secured and resources made available its all day dreaming. I convinced the business director to allow me to side step the business manager as I need to talk to the 3rd party. They told me that John Lewis has been playing hard ball for several months and they the 3rd party has because of that allocated their resources elsewhere and won't be able to start on my project in the next 3 months. Needless to say when I reported this I was let go of my contract claiming performance issues and the incompetent Business Manger and Business Analyst were left to continue working on the project.

1.0

Jun 15, 2014

Once Good, But No Longer...

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Staff Discount (12 or 25 per cent, depending on merchandise) : Reasonable Stability If You Make It Past The Inevitable Temporary Contract You'll Start On, But...

Cons

…You May Not Want To Stay When You Realise That This Is The Worst Live-To-Work Situation You've Ever Been In. Work Till 8.15pm or 9.15pm (Having Started Work Before 10.30am On Those Days) On Three Weeks Out Of Every Four, Compulsory Saturday & Sunday Working (Extra Long Hours On Saturdays, BTW), The Earth Expected From Sharp-End Staff Whilst Upper Management Ride An Astonishing Gravy Train.

Viewing 4 - 6 of 5,066 Reviews

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