This is where things change depending on who you are and who you know.
The reason I left Jet was due to mismanagement, broken leadership, favoritism (if you notice, this is a favorite pastime of Jet's), and a lack of trust.
Mismanagement: Management changed countless times in the year I was there, and across several levels of management. None of of the changes came with a warning or transition plan in place. We were told it was "part of being a start-up". At one point, my team had no supervisor, so myself and the Team Lead took ownership of training new staff, and keeping metrics in check. This went on for about 3 weeks before our new supervisor was chosen from another department. I spent the next two weeks attempting to training my supervisor. Instead, they never learned our jobs and ended up becoming manager shortly after I left.
Favoritism: Several supervisors were hired when the team was experiencing explosive growth. They were not chosen for their aptitude, knowledge or experience in the B2B environment. Instead, they happened to be best friends with several of the other current supervisors, as well as having been over-hired in their respective departments. This lead to a core leadership group that knew nothing of the department responsibilities or expectations, and a group of supervisors that had never had a team to supervise. This lead to more favoritism as merit based hiring was thrown out the window and best friends were chosen instead. Unfortunately, you can't see this from a review, however, current employees will have seen this time and time again.
After I found work with another company, Jet took 4 months to pay the amount owed to me after working there full time. I sent 4 emails, called twice, and threatened a wage dispute. I ended up receiving two partial payments but was not ultimately paid the full amount owed.
My advice to prospective employees, get everything in writing, and suck up to management if you want to get ahead. You don't actually need to do the work, just make it look like any success was your success and you'll be a manager in no time!
