Indeed reviews

3.8

70% would recommend to a friend

(4,516 total reviews)
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Hisayuki Deko Idekoba

52% approve of CEO

45% positive business outlook

Indeed has an employee rating of 3.8 out of 5 stars, based on 4,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Indeed employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Jun 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Perks - snacks, booze, happy hours, video games, ping pong Benefits - unlimited PTO, some teams can work from home

Cons

The product and company as a whole is scaling very quickly and not equipped to handle so much change at once. Internal communication is horrible, you can expect 3-4 emails daily about product changes that were probably rolled out weeks ago without any communication to the teams that actually work with clients directly. Different departments have conflicting goals so it's hard to work cross-functionally. Training varies greatly across departments as well. There’s a lot of emphasis on “career development” in Client Services but unless you want to do a basic customer support role forever, you really aren’t going to learn much or develop any new skills because the product itself is so simple. The career pathing “programs” they have to offer are mostly just basic trainings that don’t have anything to do with being more strategic at your job, or personality quizzes that are a complete waste of time. They also tend to promote people into newly created positions that are essentially the same role just a different title and not much more pay -- speaking of pay, Indeed does not negotiate salaries and has a confusing bonus structure. In Client Services, bonuses are essentially determined by your manager and they can be as biased as they want. Indeed tries to present itself as an innovative company where everyone’s voice is important but this is definitely not the case in every office. Feedback is not encouraged and if anything you’re likely to be called out for voicing any kind of critical opinions, even though there are clearly many things that aren’t working. There’s also blatant favoritism among managers who regularly gossip openly about other employees. In general the culture is very petty and unprofessional and this doesn't seem like it will ever change - -they would rather let dissatisfied employees leave than try to change any of the internal issues. The sales department especially tends to hire employees straight out of college and the HR dept is barely developed so the work environment is very childish and inappropriate. This can be fun for a while but it definitely gets old. Ultimately I would not recommend anyone waste their time here.

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Indeed Response
8y
We’re listening to your feedback and sorry to hear about your disappointing experience at Indeed. This is certainly not the culture, management style, nor employee development we’ve been working towards. We will share your advice with the right people in San Mateo and invite you to email any additional details to inside@indeed.com. Thank you for taking the time to present your feedback to us.
1.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

If you are the type of person to be distracted by perks such as snacks and monthly happy hours, Indeed is the place for you. When I first started, I had a genuine love for Indeed's mission and I believed that our company had its employees/clients/job seekers best interests at heart. For example, the work/life balance at Indeed is great, and there's healthcare coverage! The maternity leave here is awesome, and there are some outreach efforts to impact our surrounding community. There is also a portal dedicated to internal mobility-- but the reality of internal growth opportunities is less promising than presented.

Cons

If you're not in one of the main office branches, you can't expect any personal development or career openings for further growth. Additionally, you may have a Manager/Director who will tell you that your feedback is valuable, but will in turn negate any feedback you share; no matter how tactfully you’ve presented it. In some instances, feedback given has been used to negatively impact employees during quarterly reviews. This kind of gaslighting is disappointing, but it's what you can expect if you plan to work in the San Mateo office. Further, there is blatant favoritism amongst Managers/Directors, even to the point of promoting less experienced Indeed employees to senior positions. Given how political the office culture is, it's starting to resemble high school as opposed to a professional working environment. Managers will often be involved in conversations that are inappropriate for a workplace, and given the corporate structure, there is little that can be done without repercussion. If you're interested in switching departments, or further developing from the role in which you begin, this is likely not the place for you. It seems to me that Indeed relies on its brand name to attract new talent and indoctrinate new hires into believing that Indeed values more than just its bottom line. In reality, when employees find that this is not the case and leave, this never-ending cycle continues to perpetuate. Many of our most senior employees (3-4 years) have already left Indeed for this reason-- including a CS Manager, who helped influenced the San Mateo office in a positive way. I know that Indeed will do well as its brand will continue to attract new talent, but if I can give you my honest advice after having worked here: please don’t waste your time.

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Indeed Response
8y
Thank you for taking the time to share your honest advice with us. We’re also disappointed your experience at Indeed was a disillusioning one and though we appreciate you already trying to improve our Indeedians in management, we ask that you send us a message at inside@indeed.com. This will help us investigate the right teams and ensure our employee experience is a positive one on the West Coast.
2.0
Oct 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Stellar health plan, great perks as a remote employee (snacks delivered quarterly, start-up money to set up home office), even more perks at Austin (free breakfast, lunch, coffee bar, too much to list). Pay and bonuses are outstanding. Many great people working there.

Cons

I was subjected to the dreaded Performance Improvement Plan (PIP) after just 7 months at the company, then was let go a month later. Quarterly reviews are nice to gauge your standing, but I never realized how quickly you could be cut loose if you don't meet expectations in your first 2 quarters. How did that happen so fast? Because my team was all about fast: speed was their primary focus; I was expected to code fast, and I simply wasn't fast enough. (Never mind the fact that I delivered almost zero bugs while I was there...) I never got an explanation as to WHY speed was so important, either. There were no deadlines, no imminent sales demos, nothing I could see that would demand such speed. As far as I could tell, it was all about being fast for fast's sake; in other words, bragging rights. What was most upsetting was that I was a remote employee, and I had no direct management guidance or mentoring during my tenure. I was just expected to know how to do everything, and if I didn't know, learn quickly. I wasn't quick enough. The atmosphere felt very unsafe. I didn't feel like I could fail, because the failures would simply be recorded and used against me in the next review. I didn't feel like I could ask for help because it would just highlight that I wasn't up to par with their standards. I was very much on my own, and for a remote employee, this is death; there is no chance for success. I honestly question the monetary decision of investing so much money in hiring a software engineer only to let them go less than a year later, especially without any mentoring. Even after my managers realized I didn't know as much as they thought I did, they didn't see any reason to grow me into the role. When you make billions of dollars a year, I guess you can do that. My advice to future Indeed software engineers: know your stuff before you sign on with Indeed. You won't last long if you think they'll help you ramp up.

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Indeed Response
7y
Thanks for leaving us a review about your time working for Indeed remotely as a Software Engineer. We’re growing rapidly as a business and that means we often have to move quickly in order to be successful; this does make for an exciting fast paced environment, but it isn’t for everyone. Most Indeed teams including Engineering have some sort of quarterly review process linked to clear objectives with bonus eligibility and bonus amounts determined upon successfully hitting those objectives. Based on your above feedback we do perhaps need to make this clearer in the recruitment process. As a business we know how important it is to nurture positive working environments whether that be in the office or working remotely. Obviously something went wrong with this set up for you, and we’ll be investigating this further to make improvements.
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