Indeed reviews

3.8

70% would recommend to a friend

(4,515 total reviews)
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Hisayuki Deko Idekoba

52% approve of CEO

45% positive business outlook

Indeed has an employee rating of 3.8 out of 5 stars, based on 4,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Indeed employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
4.0
Sep 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Very nice people! They mean well and for the most part, very workable. If you are in an office there are great perks like gourmet food, lots of company fun and events, good culture. Great benefits. Bonus plans. Unlimited PTO. I enjoyed my time here and feel it was a great place to have on the resume.

Cons

Upward mobility for women is desperately lacking. They were just voted a great place to work for women. Why? Because of a generous maternity policy, I would assume. They didn't even mention women in their write-up about it which is exactly appropriate for the situation. The ranking is smoke and mirrors. There are no women in the C suite and the smartest VP's leave for the C suite elsewhere. There are lots of men who think they are really smart, and most of them are, but the smartest leaders are the ones who admit and act upon diverse solutions. There are women on the service teams and a few other departments who are promoted and very few "friends of the family" who they know they can control. Women in sales who have moved up recently had another layer placed over their head. They are now pretty much at the same level they were but with even less power because of the additional male-dominated team put above them. Talk about a rock and a hard place. Tech teams are untouchable even when a client has valid issues. This creates unbelievable expectations on the sales team to keep the client happy, with no power, while your quota and livelihood is tied to this insanity. Everything operates in a shroud of mystery. They intentionally keep departments away from each other and their favorite word to a client need is "no". Be prepared for more NO than you have ever experienced before. It took me 4 months to figure out pricing because there is no pricing. It is "what can you get out of your customers" which is why I think this shroud exists and quite frankly, working. Bonus plans are paid instead of commissions. In the beginning, this seems cool, until you realize that for the amount of product you are selling, it is very subpar to industry standards, you can't help but realize you are being bilked. Especially when there were bonus bumps after ample service but they seem to have been done away with that with recent management changes. Last note on bonus over the commission structures that most salespeople are accustom to. Commissions are protected by law, bonus payouts are not. This means that as soon as you sell something on commission, you are owed that commission by law. Bonus is never required to be paid out, they will use this to their advantage and not yours. Base Pay: good when you 1st evaluate it. Once you get in you realize they are paying less experienced, worse performers, more. My assessment is because they are male. You are "forbidden to discuss pay rates", though by law, you are allowed to and it is illegal for them to tell you that you can fire you for it. Look it up! They can be heavily fined for this practice if someone decides to go after them. Hello Lilly Ledbetter! Unlimited PTO: Again this looks great on the surface. Who wouldn't want that!?! It is actually a catch 22. It is very enticing until you want to use it. When I put in for less PTO than I had taken the year before unlimited PTO change, I was chastised for abusing the policy. It all comes down to your manager. Additionally, if you accrue PTO, when you leave, they have to pay that out to you. They do not with an unlimited plan. Goal setting: An unspoken mystery of how they produce your goal for the quarter. Supposedly with "algorithms" and other voodoo magic. The rumor is the finance team does it- like they have any clue what your clients will be up to that quarter. Then it is handed to the sale managers where they have the liberty to adjust the number to each member of their team. (I'm not sure even they know how the initial numbers are produced. ) Soooo the top performers are almost always getting exceedingly high expectations because they work themselves to death to hit them and the not so top performers barely grow their territories. At the end of the quarter, both top, and not so top, are paid almost the same bonus with a few percentage point changes to make it less obvious... It's awesome... yeah right. Sales industry norms are that teams hit quota 65-75% of the time. Anything more is too easy, anything less, too hard. At Indeed, if you don't hit quota 100% of the time, you risk going "on plan". Another recent development since management change this past year. They use this form of punishment arbitrarily. If they like you and you keep hitting 90-95% of your goal, your cool. No worries. If they don't like you and you hit 95-99%, you could be in trouble or made to feel unwanted. Which as salespeople know is usually the same end result. Recently, a manager really liked their employee but senior management decided it was their time to go. He intruded on the relationship until the employee had no choice but to leave. Good times! Work/life balance: If you let it, Indeed will work you to death. If you don't care as much and everyone really likes you, you can live it up fairly cush and just keep hanging. I worked so hard, and everyone really liked me, and I really liked them, but I just couldn't do another year of it. They pushed me until I broke, because I cared, exceeded my goals, and was the positive life of the party. Unfortunately, as soon as you start to feel less taken care of by your employer than you are taking care of them, it's hard to get back from burnt.

1.0
Nov 8, 2017

Cult Cult Cult

Recommend
CEO approval
Business Outlook

Pros

Free food on Wednesdays Decent bonus structure for the (very few) high achievers Good central location in the city. Nice office

Cons

Where to start. I wouldn't wish the treatment here on my worst enemy. When I was first indoctrinated into Indeed I was super excited about the new job, as is everyone. This quickly wears off once you're sat at your assigned desk in the open office. The tech start up vibes are well and truly a thing of the past, and what's left is a phoney culture of "helping people get jobs", maximising profit by hook or by crook. Which ever director you get sent to when you join the business will decide your fate. I can agree with the other reviewers here that if management don't like you, you are done. You will be bullied. They all attempt to cloud the call centre atmosphere on the sales floor with fake banter, hitting the gong etc and then shove numbers down your throat. There is also a tradition of pushing people out of the company by sheer bullying tactics and It is DISGUSTING to see. All Account Executives get given leads. These are employer accounts that have been created for free and who are posting jobs. Our job is to sell the premium package. Easy right?! You cannot prospect leads or search the CRM for accounts. On the direct employer acquisition teams certain individuals will get better leads than others and some will receive nothing but fast food takeaways on Bournemouth beach. This is literally no joke. Sadly this is only one of the many issues with the lead generation. I'm sure it's company wide. Another seriously frustrating problem with the lead gen is that you will find that many of them you call are being worked by other AE's under different duplicated accounts and confusion is stirred over who gets to keep what etc If you make comments about the lead gen, you will be dealt with. The business deny that any favouritism goes on and insist that we are being randomly assigned them but everyone knows there is something more sinister at play. At the end of the day if your leads are bad then you will not do well or even hit target. This is how Indeed manage their staff if they want them out etc. The directors will also take spending accounts from individuals and give them to others if they think that the individual will not get more out of them. This may sound fair enough but when they cannot prospect their own leads and rely on incompetent lead generation, this leaves people short and hits them in the pockets. Cowboys. The product of PPC sponsored jobs/ featured employer that we are selling has to be one of the biggest scams I've ever seen online. It's all a completely overpriced gamble. If you want to be absolutely rinsed as a client, then sign up. The free service works just as well if you repost the ads once a week/month and there is no way to flag users that do this. Frustrating because 90% the main users do this and we are powerless to stop it. No body wants to use the sponsored jobs and very few clients get a decent return on their investments. There is no contract either so the clients that do spend money can stop at anytime. And they do eventually, they all do. To combat this your director will demand that you have a back up plan, obviously. But inevitably the churn wheel just goes around and around. It's unsustainable The directors simply regurgitate orders from senior management (who haven't hit target all year) and make themselves look busy. They have no experience in management outside of Indeed. Many of them are narcissistic and arrogant and will micromanage your every move. Micromanagement is a big big problem here. It gets to the point where you will literally be looking over your shoulder. Expect to make 60 calls and 120 minutes of talk time as a minimum KPI. This is achievable but unnecessary. You will be shocked to see that again some individuals, regardless of circumstance, will be able to skimp on these and others will be reprimanded for not hitting them everyday. Unlimited holidays is another giant lie they tell you to brew excitement at interview stage. This is just not true. I have taken less holidays here than any other job I've had. Reason is that you simply do not have the time and the targets are a stretch to say the least. Your dictator will not approve holidays if you are slightly behind or if in their humble opinion have not given enough notice. Squeeze squeeze squeeze. I'm currently seeking other employment as I cannot bear to work here anymore. Between the sickening favouritism and the micromanagement, I think..... I'm sure I will be happier somewhere else and you will be too.

3.0
Oct 4, 2017
Recommend
CEO approval
Business Outlook

Pros

- Great office location in central Dublin - Unlimited PTO - Good-looking office - Snacks

Cons

Work: Indeed is lagging behind other tech companies with an outdated CRM and numerous outages and bugs that affect the user experience. The overworked Sales team rules this office and everyone else is just there to support them. They are great at patting themselves at the back for going double green, even though a lot of that revenue is generated from free credits to dissatisfied customers. Micromanagement is the way to do it there and all other teams bow to Sales' requirements as they are the ones who bring in the money. Culture: If you are looking to start your career in a semi-professional environment and have an easy life, then Indeed is the place for you. This is a company where relationships determine how far you go in your career and that is valid for every department here. Managers play favorites all the time and you will never get a promotion unless you are somebody's bar buddy. No one from the US is overseeing any part of hiring and promotions here, which results in having groups of friends who have been in the company for a while promote their other friends. I know of people who are running a referral side-business, basically using their connections with hiring managers to push their own people in and get referral bonuses. No one in Indeed will care about the job being done well more than about their own well-being. If managers and directors are comfortable in their roles, why would they disrupt anything or improve the way things are done? This results in them also hiring and promoting people with a submissive mentality who never challenge authority. The constant calls for providing "honest" and "anonymous" feedback are just a cover as I've had honest constructive feedback come back to haunt me and severely damage my chances at growing here. Once management doesn't like you, you are done. Salary and benefits: Indeed pays below the average salaries of its competitors and they don't even provide free lunch every day (only on Wednesday but, if you are in Client Services, you also get lunch on Monday and Thursday ¯\_(ツ)_/¯ ) If you are looking for a job that challenges you, gives you interesting projects to work on, managers who develop you, coach you, and care about you, or a professional working environment that you can take seriously, stay away from Indeed at the moment. If you miss high-school and the rumours, back-stabbing, relationship-centric environment where sucking up to the right people is the only guarantee for success, you'll fit right in. Welcome to Indeed.

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