ICON reviews

2.4

25% would recommend to a friend

(65 total reviews)

Jason Ballard

36% approve of CEO

17% positive business outlook

ICON has an employee rating of 2.4 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ICON employee rating is 35% below average for employers within the Servicios de construcción, reparación y mantenimiento industry (3.7 stars).

Reviews by job title

65 reviews
2.0
Mar 3, 2024

Clueless Leadership

Recommend
CEO approval
Business Outlook

Pros

For now, the pay and benefits are keeping the productive employees at the company. Those people (the ones actually doing the physical work) are the backbone of the company and they are an absolute pleasure to work with. The company goal is good and admirable.

Cons

Senior leadership (especially operations) does not care about their employees. They have not made a single attempt to improve morale in Print Operations over the past two years. Now that we’re almost done with the company’s biggest project (a great accomplishment in and of itself), any exhalation is dashed by a 40% layoff being decided by those that aren’t in the field without a clue as to how the machines work. “Executive” leadership will only appear on a site if there is a camera involved, spouting absolute nonsense about our machines that sounds nice to the camera, but actually has no real meaning in our world. It’s been proven they actually read these reviews, but not a single thing has been done to improve the lives of your company’s backbone, and it’s obvious you don’t care.

1.0
Mar 1, 2024

Would not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the employees and mid-level management are great to work with. Pay and benefits are decent.

Cons

Most of the executive leadership lack any real experience making it a difficult place to work at. Goals quickly change but are not backed by data. These quick changes that are not well thought through and negatively impact the employees doing the hard work. Change at a startup is normal, but at ICON it's chaotic and lacks organization. Employees are not valued at all, especially in operations. Technicians asked to work in unsafe conditions on a regular basis. Safety at this company is almost non-existent and blatantly ignored when leaders want to hit certain goals or metrics. Technicians are asked to work grueling hours in extreme climates and are given little to no notice when drastic schedule changes happen, even when these changes ARE in the company's control. When the life of a print tech's safety is compared to someone driving a car by the ceo, that's a red flag. Favoritism is an issue. There seems to be an "it" crowd at ICON that is mostly made up of young, white men. These seem to be the only people valued at ICON and are given opportunities not based on skill or merit, but because they are well liked by leadership.

1.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

High initial pay but expect to receive pay-decreases during organizational changes. The CFO is the only decent leader at this company.

Cons

Everyone has one foot out the door. Would not recommend seriously considering Icon for employment at this point in time. The only positive reviews are from the executives and that should tell you something. The workplace here is heavily influenced by office politics, making it challenging to maintain a healthy work-life balance. Many engineers and technicians find themselves working long hours, historically six or more days a week is often expected. Raises and promotions are rare, often favoring the CEO's friends through nepotism. In the past six months, most technicians have experienced pay cuts, and there's a lack of clear job roles, allowing management to assign tasks without fair compensation. Employees are sometimes fired abruptly without proper documentation or explanation. This paired with chronic safety violations and Icon is on the path towards a big lawsuit in a couple of years. There have been multiple large layoffs in the past year and a half, leaving critical positions unfilled. The employee equity program isn't favorable, considering the company's struggling business outlook. The CEO's leadership has lost its ability to inspire and motivate, seemingly avoiding the reality of the company's declining culture, business prospects, and slowing innovation. The COO fosters a toxic environment by tolerating abusive behavior among subordinates, while the CTO lacks the necessary technical expertise to effectively manage development schedules and priorities. Overall, the company culture is hostile, with blame often unfairly placed on employees by higher-ups. The CEO organizes exclusive company retreats for a select few employees, keeping them secret from the rest of the staff, which negatively impacts morale.

Viewing 1 - 3 of 65 Reviews

Glassdoor has 74 ICON reviews submitted anonymously by ICON employees. Read employee reviews and ratings on Glassdoor to decide if ICON is right for you.