ICON reviews

This company bit off more than they can chew. What their technology lacks, the operators in the field are expected to compensate for. There have been about 4 major layoffs in the past 2 years alone. Schedules can change on a days notice. Shifts can last 15 or more hours which gives the workers no time to have adequate rest. Management seems to be tone deaf during periods when the majority is unhappy with conditions. They literally played a Top Gun movie trailer during a meeting in which they announce they are laying off half of the operations department. The ones that get to stay must compete for the same or less pay with even more responsibility. Have no doubt, this company is struggling and you should be wary when considering working here.

The company's unspoken mantra is to over promise and under deliver. Schedule is volatile, having gone through several drastic changes in the last few months alone. Print techs expected to work 15 hour shifts while having multiple roles converged onto smaller and smaller teams leading to safety concerns and burnout. When weather or safety lead to shifts being cancelled, management called a meeting to tell print techs to take a second job driving for Uber to make ends meet. Promotions are rarely promised or offered, and when they are "something comes up" leading to the promotions being put on permanent hold or removed altogether. The culture is cult-like with more and more being asked of it's employees "for the mission" with no regards to the health or work/life balance of those being asked. The leadership is as inexperienced as it is confident, with several of the senior managers and even directors toting Icon as their first employer. PTO is pitched as unlimited but is fenced out for months at a time without exception or explanation.