Hertz reviews

-Extremely long hours. Not uncommon for Branch Managers (BMs) to work from 7am - 7pm several days a week and potentially work Saturday shifts as well with no overtime for any of it because you are salaried. -EXTREMELY high stress; run yourself and your employees ragged literally all over the city to get cars for accounts and customers all while having a seemingly endless number of tedious reports and back office procedures that have completed by the end of every day (hence why BMs often stay late). -Fluctuating to non-existent incentive pay (even when it was clearly earned according to the plan they provided) and absolutely zero explanation or communication as to why. Positions below BMs can receive monthly incentives as well but the values that they have to acquire to make any real gains from these are for the most part ludicrous. -Strictly negative reinforcement. Meet their (lofty) goals or you're written up and fired. -Upper management completely out of touch with day to day operations of a branch. Increasingly impose new mandates and rules that must be adhered to often times in complete opposition to the way things need to be done to get through the day. -Dealing with the half of customers that are not polite and/or respectful.

No work life balance. Development is crude and self driven through computer modules with very poor mentoring if any at all. Senior management drives initiatives through fear. Initiatives for cost savings are ridiculous. They consistently shut down all spending in the 3rd & 4th quarters annually and sometimes in the 2nd quarter. You find out after the fact it was an initiative to drive a profit in one segment of the business as a dog-and-pony show for investor management. Customer focus and satisfaction is demanded while you cut all funding and have to justify any OT spent when you're trying to cover customer facing positions that impact company reputation, customer wait times, and operational efficiency. As an Area Manager in charge of 140+ direct employee's and a $15+M operation I had to take the time to email my General Manager who lived under the fear of their Region Vice President who lived under fear of the President of the America's to obtain approval to spend $120 to have enough employee's to at least have a presence at the customer rental counter. Ridiculous procedures and micro management through fear. Decided to leave to better my quality of life, hours worked(70+every week), career development, find a company with integrity to live their mission, vision, and values. Such a joke to see Hertz lists work life balance as a benefit in their job postings when it was one of the driving factors why I left. Oh yeah, don't forget HR is useless. When you speak to your representative about your experience and how you want to further develop your skill set, learn, and grow they direct you to their computer module training or to speak to your GM who you've already gone to and feel bad for as they are to overworked and never find time to spend a day to teach you new skills. Sorry just not a good place to work.